Sections
Refund Policy
Codefyn — Fair & Transparent Refund Framework.
01 Scope & Coverage
This Refund Policy applies to all services and digital products delivered by Codefyn. Due to the bespoke nature of digital services, refund eligibility depends on the project stage and circumstances.
Important: All refund requests are evaluated on a case-by-case basis. This policy serves as a guideline, not a guarantee.
02 Refund Eligibility
Refunds may be considered under the following conditions:
Full Refund
Project cancelled before any development work has commenced. Must be requested within 48 hours of payment.
Pro-Rata Refund
Project cancelled during the initial discovery or design phase. Refund calculated minus hours already invested and resources consumed.
Service Credit
If cancellation occurs after the first milestone, the remaining balance can be converted into service credits for future engagements.
03 Refund Process
Submit Request
Email support@codefyn.com with project ID and reason
Review Period
5-7 business days for internal evaluation
Resolution
Refund processed via original payment method in 10-15 days
04 Non-Refundable Items
The following deliverables are non-refundable once delivered and accepted:
- Fully completed and deployed web applications or websites
- Delivered source code, design files, or brand assets
- SEO campaigns and marketing services already executed
- Domain registrations, hosting fees, and third-party licenses
- Completed consultation or strategy sessions
05 Dispute Resolution
If you are unsatisfied with our refund decision:
- You may escalate to our Chief Operations Officer for a secondary review.
- All disputes are governed by the laws of India and fall under the jurisdiction of courts in Siliguri, West Bengal.
- We encourage mediation before legal proceedings to preserve our professional relationship.
Contact Finance Team
Refund Requests
support@codefyn.com
Accounts Helpline
+91-9239397147